Ronda Berns Sales Consulting & Coaching, LLC

Five Essential Steps of a Customer-Centric Sales Process to Achieve Your Sales & Revenue Goals and Gain New Clients Authentically and with Confidence!

➢ Know who your Ideal clients are!

Who are you targeting as your ideal client?

Why do you want them as your ideal client?

What benefits do they receive from you, your product or service?

➢ Find your ideal clients, connect with them, build rapport, and create TRUST

Do YOUR research by utilizing Google, LinkedIn, Facebook, their Website, and Social Media

• Where do they live, work, play?
  
  
• What are they interested in and what are their hobbies?
  
  
• What do you have in common or what values do you share?
  

Remember that the first 10-15 minutes of every conversation should be all about them, not you.

• Create a relaxing environment to have an honest discussion.

• People do business with those they know, like, and most important, TRUST.
  
  

"First Seek to understand…then to be understood"  Steven Covey

➢ Ask Qualifying Questions

Plan and write down all your qualifying questions before your meeting to be prepared.
 

Consider how you will ask those questions based on your clients personal style, tone, personality.

Ask qualifying questions to find out the What, When, Who and How, your client will make a decision and move forward on buying your type of product or service:

➢ Listen with intent and genuine curiosity to understand what is most important to THEM, not you!

Confirm what you heard them say.

Don't assume you understood what they meant.

➢ Offer them your solution, ONLY if what they need and want is in total alignment with what you offer

Present the features and benefits of your product or service that match what they stated was most important to them.

What If you are not the right solution for this client? Refer them to someone you trust who will help them.  

What if there be a timing issue and they are not ready to buy now? Schedule a next step and follow up accordingly.

To build a long-term trusting relationship with your clients, take the time to understand exactly what your clients need to reach and achieve their goals.  My customer-centric sales process is the authentic way to develop client relationships.  Learn how to attract and retain clients that become loyal partners and advocates for your business.

My Sales Strategy & Skills Training for Success Program and coaching programs will empower you with the sales foundation necessary for successfully selling in a competitive marketplace.  Through my sales training classes, I'll share with you the sales techniques to become a competent and confident successful sales consultant and trusted advisor to your clients. 

Set up your complimentary consultation to talk about which program would enable you and your team to effectively, and with confidence achieve your short and long-term goals!   

Claim Your Path to Success Today
with Relationship-based Sales Training and Private Coaching!